Happy Stories From our customers

My story is about a wonderful
Christian Lady.  As we were dating, I kept asking her if she was sure
what she was getting herself into.  She said she new exactly.  You see
I have a very rare form of cancer only 1 in 14,000,000.  The prognosis
is no one has ever survived 3 years and I was approaching that date, in
fact I had 3 different of the best Oncologist tell me within two days
of each other, I only had two weeks left, three at the top.  She and
1000's prayed and on deaths door step I became stronger everyday.

She told me she knew what she
was doing, because she had taken a stand and that was God was a long
way of being done with me.  She said I still have thousands to help.

We continued dating and as I
talked to a gentleman in the support group I was attending and told him
of my idea of proposing he was so very happy.  I kept thinking about it
and the next week he gave me a 2.07 carat diamond in a wedding band. 
He explained to me that the ring was his wife's, who had died of cancer
a year earlier and he wanted me to give it to my sweetheart and pop the
question.  He told me when he handed me the ring and it was clutched in
my hand with both of his around mine, he said you are going to be just
fine, I can feel it in my Spirit, this ring is not given in vane, but
to a couple that will celebrate their 50TH Anniversary, he added Fifty
years of absolute love of one another and one of so much joy, he let go
of my hand and said it is only happy tears from here on.

I went and had the ring
re-mounted to a more modern style and it was so very gorgeous.  The
night came and I asked her and we both cried and hugged, I guess that
is the happy tears from here on  part he told me.

I stopped Chemotherapy the
next day, I had been going for almost three years four times a week. 
The Doctor, told me he was not going to sit around and watch a 44 year
old waste away.  He said He has watched me loose 60lbs (and I was slim
at the time before I got sick.) He has stuck around and I see him every
two to three months.

I am gaining weight like
crazy and believe the way my dear wife does and that is God is a long
way from being done with me.  I have never felt better or known love
and happiness as I have since taking my beautiful, wonderful Carla as
my wife.

It took a few months before I
was ready to  try riding my horses again. (Something I had lost all
hope in ever doing again.)  They were my life, I was the World Champion
in 96.

Last Spring I said why don't
we go for a ride and we have been riding almost everyday in the Spring,
Summer and Fall and every semi warm Winter day.

I can never look at that Hugh
diamond without thinking, I did not choose to live with cancer, however
my wife did.  What a lady of 100% Faith, she will not allow me to speak
anything about not feeling good, or hurting and the word cancer is not
allowed to spoken within our home.  She also has uplifting,
inspirational music piped in our home 24/7.

How a great big pretty rock, from a man of Faith given to a Lady of Faith has changed every moment of my life.

God bless,

Dr. Bryan G Howard 

Today, Seth Godin posted an article about great customer service and how much this is worth. In his post, Seth mentions being stuck in an airport trying to figure out how to transfer your seat home from one airline to another (especially appropriate this holiday season!). The question he poses is, "Would you pay $20 to talk to a competent,
empowered agent who answered on the first ring?" (Read the article
here.)

My staff and I pride ourselves on the level of customer service and knowledge that we offer our customers. We have taken our three generations of jewelry expertise and successfully moved it to the world of the Internet. We like to say that we offer the same service to our customers whether they live in our home town of Scottsdale, AZ, or anywhere in the world.

But, as Seth states, today's dilemma is, "Increasingly, the web makes pricing cutthroat. And service suffers, because it's expected for free."

Everyone knows that superior service is not free, it costs plenty to attract, train and maintain qualified individuals who not only know their stuff, but can successfully communicate and work with customers to help them with their needs. And, fine jewelry is not a simple widget-type product to work with, it's very complicated. You cannot take a person who was selling mens socks one day and move them into the loose diamond or custom jewelry design departments the next day.

So what is this level of service worth and how does it fit in with the 'cutthroat' nature of the web today? What is it worth to be able to get on the phone with a real, live, knowledgeable professional to obtain product information, to gain peace of mind about a major purchase like jewelry, or to troubleshoot an issue should one arise? I encourage you to give our customer service oriented online business a try and see for yourself what a difference good old fashioned customer service can make.

A customer came to us with a request for a custom made engagement ring. She also wanted a custom cut sapphire to set into it. Well, here is the results of the Chatham sapphire, cut to our customer's specifications! The stone is a cushion cut with a beautiful, deep blue color and weighs 4.42ct. We'll post an image of the ring when it's finished.

Yesterday's rumor was that President Elect Barack Obama was buying his wife Michelle a rhodium and diamond ring as a 'thank you' for her support over the past two years. Well, it appears from today's statement this is not true. (See the article here)

We thought it interesting that the ring was made from rhodium, the world's most expensive metal. If you're not familiar with rhodium, it is the substance that most white gold jewelry is plated with to give it the bright white platinum-like color. Rhodium is a very rare metal that as recently as 6 months ago cost $10,000/oz. (Currently, it's trading for under $1,000/oz!). We at Joseph Schubach Jewelers would love to custom make a ring made from rhodium. So, if you're interested in something unusual like this, give us a call!

Joseph Schubach Jewelers expands its diamond offering
online with the Bridal Ring Builder program, an online
database of over 30,000 certified loose diamonds and a
collection of over 50 new, customizable engagement rings.

Now you can explore one of the largest inventories of loose
diamonds from the world's leading diamond cutters – and design
your own engagement ring – from the comfort and ease of your
home. And when you're ready for some expert help, the staff at
Joseph Schubach Jewelers will be there to answer any questions
you might have. We can even bring the diamonds into our office
for you to view and inspect prior to purchasing. The ease of
online shopping with the peace of mind of professional help,
it's just another way for you to have the diamond jewelry of
your dreams! Visit our website and start dreaming today!

While an early bird special usually refers to a late
afternoon meal at the local buffet, we’re using the idea as an
opportunity for you to save some money on a custom jewelry
design before the holiday rush starts.

Between now and
November 15th, 2008 save 1/2 on custom design fees. It’s a great
opportunity to save money and get your holiday shopping out of
the way ahead of time. So if you’re thinking about having a
special piece of jewelry made for your loved one this holiday
season, now is a great time to act! Call our custom jewelry
specialists today for assistance or visit our custom jewelry
page.

The price of platinum jewelry is falling and, actually, the metal is currently less than 1/2 price. Back in February of this year we sent a newsletter featuring the cost benefits of using alternative metals due to platinum’s high price.

Well, the price of platinum has now dropped from over $2200/oz earlier in the year to under $900/oz as of today. Now is a great time to take advantage of this unusual situation and have a platinum anniversary band, a platinum engagement ring or any other piece of platinum jewelry made. Visit our website or call us today for assistance.