Happy Stories From our customers

Today, Seth Godin posted an article about great customer service and how much this is worth. In his post, Seth mentions being stuck in an airport trying to figure out how to transfer your seat home from one airline to another (especially appropriate this holiday season!). The question he poses is, "Would you pay $20 to talk to a competent,
empowered agent who answered on the first ring?" (Read the article
here.)

My staff and I pride ourselves on the level of customer service and knowledge that we offer our customers. We have taken our three generations of jewelry expertise and successfully moved it to the world of the Internet. We like to say that we offer the same service to our customers whether they live in our home town of Scottsdale, AZ, or anywhere in the world.

But, as Seth states, today's dilemma is, "Increasingly, the web makes pricing cutthroat. And service suffers, because it's expected for free."

Everyone knows that superior service is not free, it costs plenty to attract, train and maintain qualified individuals who not only know their stuff, but can successfully communicate and work with customers to help them with their needs. And, fine jewelry is not a simple widget-type product to work with, it's very complicated. You cannot take a person who was selling mens socks one day and move them into the loose diamond or custom jewelry design departments the next day.

So what is this level of service worth and how does it fit in with the 'cutthroat' nature of the web today? What is it worth to be able to get on the phone with a real, live, knowledgeable professional to obtain product information, to gain peace of mind about a major purchase like jewelry, or to troubleshoot an issue should one arise? I encourage you to give our customer service oriented online business a try and see for yourself what a difference good old fashioned customer service can make.

A customer came to us with a request for a custom made engagement ring. She also wanted a custom cut sapphire to set into it. Well, here is the results of the Chatham sapphire, cut to our customer's specifications! The stone is a cushion cut with a beautiful, deep blue color and weighs 4.42ct. We'll post an image of the ring when it's finished.

Yesterday's rumor was that President Elect Barack Obama was buying his wife Michelle a rhodium and diamond ring as a 'thank you' for her support over the past two years. Well, it appears from today's statement this is not true. (See the article here)

We thought it interesting that the ring was made from rhodium, the world's most expensive metal. If you're not familiar with rhodium, it is the substance that most white gold jewelry is plated with to give it the bright white platinum-like color. Rhodium is a very rare metal that as recently as 6 months ago cost $10,000/oz. (Currently, it's trading for under $1,000/oz!). We at Joseph Schubach Jewelers would love to custom make a ring made from rhodium. So, if you're interested in something unusual like this, give us a call!

Joseph Schubach Jewelers expands its diamond offering
online with the Bridal Ring Builder program, an online
database of over 30,000 certified loose diamonds and a
collection of over 50 new, customizable engagement rings.

Now you can explore one of the largest inventories of loose
diamonds from the world's leading diamond cutters – and design
your own engagement ring – from the comfort and ease of your
home. And when you're ready for some expert help, the staff at
Joseph Schubach Jewelers will be there to answer any questions
you might have. We can even bring the diamonds into our office
for you to view and inspect prior to purchasing. The ease of
online shopping with the peace of mind of professional help,
it's just another way for you to have the diamond jewelry of
your dreams! Visit our website and start dreaming today!

While an early bird special usually refers to a late
afternoon meal at the local buffet, we’re using the idea as an
opportunity for you to save some money on a custom jewelry
design before the holiday rush starts.

Between now and
November 15th, 2008 save 1/2 on custom design fees. It’s a great
opportunity to save money and get your holiday shopping out of
the way ahead of time. So if you’re thinking about having a
special piece of jewelry made for your loved one this holiday
season, now is a great time to act! Call our custom jewelry
specialists today for assistance or visit our custom jewelry
page.

The price of platinum jewelry is falling and, actually, the metal is currently less than 1/2 price. Back in February of this year we sent a newsletter featuring the cost benefits of using alternative metals due to platinum’s high price.

Well, the price of platinum has now dropped from over $2200/oz earlier in the year to under $900/oz as of today. Now is a great time to take advantage of this unusual situation and have a platinum anniversary band, a platinum engagement ring or any other piece of platinum jewelry made. Visit our website or call us today for assistance.

A few weeks back we posted a progress report on a custom inlay ring we were making (click here to view the post). We’re happy to say we finished this ring and we’re even happier to say that it’s gorgeous, in our humble opinions!

This ring contains 8 semi precious stones specifically cut to fit—plus eight princess cut diamonds weighing 1/2ct in total. The semi precious stones are: salmon coral, green jade, onyx, lapis, tiger eye, 2 different types of turquoise and mother of pearl. The ring has a solid back to give it some extra weight and durability.

We copied a ring that Bruce had that was made from sterling silver, and we’ve included a copy of the original for you to see. We’ve also included the original CAD drawing and the interim step.

Thanks again, Bruce, we are very happy to have helped you with this!!!

(Click on the image of the finished ring for a larger view)

A customer of ours just sent this snazzy picture showing how she sports her custom made princess cut moissanite ring that we recently created for her. And, she happened to throw in a few accolades in her email that we couldn't resist posting on our blog (with her permission, of course). We're all kind of blushing over here. . . . . .

But wait, haven't we seen this ring before? Oh yes, it was an entry on our Custom Jewelry Design Contest: (click here)

Anyway, here's the good stuff! Thanks Cecily, we are so happy you love your ring and thanks for the kind words!!!! Cheers!

"Hi Sherry !

I am enjoying my ring ! I get a lot of compliments on it . I am soooo
satisfied with every aspect of my experience with having my ring
custom made by you ! Most of all , very happy with the outcome !

Thank you !

Cecily

PS. Here's a pic of the ring"

Subtle but beautiful! We have these little tiny natural pink diamonds in for a customer. While subtle and light in color, they would look absolutely gorgeous set into rose gold, say in an accent band around a center diamond in a white gold engagement ring, for instance! We can hardly wait to make something with these!!!