Call for expert help (888) 724-8222

Customer Testimonials

  • “. . . after we met you we each commented about how easy you made things and how we weren’t going to be getting this ring, or taking this tender experience to anyone else.”

    Joe –

    I have been in court on emergency matters – which doesn’t happen to me very often. Sorry I had to “back burner” this. I really was looking forward to filling you in!

    It couldn’t have gone better. We completely fooled her, because I don’t ever fake her out or “trick” her in our workaday life, she completely bought into the idea of the insurance appraisal, and just assumed that it would be going there next, and she had seen your email to that effect. I sort of acted like the whole thing was in a bit of a downer mode – just on the edge of being a bit grumpy about it (like the disappointed kid who had ordered a new baseball glove that wasn’t there when it was supposed to be.)

    I was able to get her into the North Pointe’s (get the connection?) Different Pointe of View restaurant because we had sent a relative there on a gift certificate about a year ago, and at the time I vowed to take her there too some day. The Pointe acted like we had no reservations, which was my story to her, when we really had reserved one of only two booths available, all the way in the back, 180 degree view of the City, with complete privacy…where they just happened to take us, of course. We were dressed casual. I had the ring in my pocket in the small box. 

    After the wine had come, I said” sorry I’ve just got to do this.” and got up – I’m sure she thought I was visiting the rest room. But I suddenly veered off course and dropped to one knee in front of her and proposed, a bit of a little speech I had been working on – not too short, not too long – with the ring held out to her, lid open. The lighting was subdued, but coming from intense mini-spots, suspended from the ceiling – ideal for this cut of stone, and the ring just shone like it had an inner ember of its own somewhere inside it. I mean, it sounds a little over-materialistic, but the ring just took it from there. I thought of that moment in the movies when superman confronts Kryptonite.

    She was affected and stunned and couldn’t speak for about 3-4 minutes. (Except to say “yes.”) That’s unlike C, and I was surprised by how moved I was at her reaction. She just kept collapsing on me and crying and holding on – we had total privacy in the middle of this giant facility, which had about 30-40 people in it at this time. The staff was perfectly correct and brought us each a complementary toast of champagne after things grew calmer. She looked at it, stared at it, turned it over and around and held it in different light – all weekend long and well into the next week. (She still does it.) She drove it to relatives, showed it off to friends and has become an expert “hand model,” specializing in the open-fingered, cocked-hand, ring pose. She is utterly convinced that it is the best ring in the world; she’s simply dead certain of it. If every ring you ever made for every customer you ever had, turned out like this, then your mission of making sure everyone gets their own unique, best ring in the world would be fulfilled as well as it was for C and I. 

    Just a footnote of explanation:

    each of us has been married before, but neither of us did it this way, the traditional way, all out, with the beautiful ring and the surprise proposal on one knee. So there were plenty of “first times” here. 

    Thanks for all you did. We came to you on impulse, after we met you we each commented about how easy you made things and how we weren’t going to be getting this ring, or taking this tender experience to anyone else. In the course of all that, a task that I had dreaded became fun and engaging for me, and C just drenched herself in the process, immersed in every little decision. So we learned about diamonds, world politics and the diamond trade, as well as vintage ring designs from this. We rubbed our internet education up against your practical knowledge, patience and experience and the way ahead always grew more clear. You brought us the “grande cushion-cut diamond show” with nine wonderful alternatives to choose from. You seemed to always know that C would select the biggest and the brightest, and she did. We cooperated, practiced some joint decision-making and came away with something that neither of us could have imagined at the beginning, but that somehow looks better and means more to us now than either of us thought it would.

    Now, who could ask for more? All the best to you, Joe, and thanks again!

    F & C

    Note from Joe: The “Trick” F talks about has to do with the idea that F and I came up with the story that the ring needed to be appraised before they could pick it up, hence “missing” a deadline we had set and bumming C out. This enabled F to completely surprise C with the finished piece at dinner that night!

  • “Thanks so much for spending so much time with me and really listening to exactly what I wanted. . .”

    “Hi Joe!  I received the package today, and started wearing the sapphire ring immediately (saving the wedding band for the wedding day :) ).  They’re beautiful!  I’ve already gotten compliments on the ER!

    Thanks so much for spending so much time with me and really listening to exactly what I wanted, both in terms of design and each individual element of the ring — the fact that you were able to find metal that was hypoallergenic AND recycled (and not out of my price range); create the ring from Moissanites, but not only that, find the rare sizes of 1.6mm, 1.3mm, AND 1mm to craft the perfect ring; and find the best lab created sapphire in the exact size I wanted — all of that is totally amazing and is a testament to your superb customer service.  I told the story of how we figured out the design and all the components to my future parents-in-law, and they were so touched to hear how hard you worked to put this amazing ring that so perfectly fits my aesthetics and my values!  I can’t wait to be able to wear both rings together!  Thanks so much for crafting this most special set of rings!

    All the best,
    Dawn”
    And, from a prior email (all used with Dawn’s permission)

    “My favorite part of the ring (besides the way it will look) is that it is completely eco — recycled, allergy-free metal and completely synthetic, non-mined stones.  To me, this is a quintessentially custom ring fitting exactly what I want — not just the way I want it to look, but also the components completely fit my values.  One suggestion for your website — I think writing short blurbs about what people wanted when you were coming up with the ring design would be cool — I loved looking at all the different designs (and I was heartened by the fact that all the designs looked so different — a testament, I was thinking, to the fact that you really make the ring fit the tastes of your customer, rather than your own taste). . . .”

    Have a look at Dawn’s project page here:
  • “. . .if there is life on another planet, they are sure to mistake my ring for a distant sun!!!!”

    This is so unbelievable! I keep staring at this boulder that sparkles like the stars! Actually I do believe that if there is life on another planet, they are sure to mistake my ring for a distant sun!!!! I truly do not know how to thank you all for the time and effort you placed into making this amazing piece of art. Beth, I thank you especially from my entire heartfelt gratitude!

    M is lecturing the kids on where to shop for jewelry. He just finished telling one of my daughters boyfriend where to buy her engagement ring!

    He said that he will never walk into a jewelry store again, unless we are visiting my step brother in Arizona, and stop in to see you guys.

    We have decided that I am going to have you guys work on my original wedding rings for our next anniversary! So you will hear from us next spring. Keep us in your files.

    I have to go now. My tears are making it hard for me to see what I am typing. This ring was well worth the wait (almost 3 decades)!!!

    Please thank the jeweler who created this masterpiece for us with a kiss on his cheek!!!!!

    Your forever customers,

    T & M

    Note from Joe: See T&M’s Project Page here:
  • “Thank you again for your patience and understanding dealing with us.”

    Joe-

    Thank you so much!  My apologies for not writing you sooner….  E LOVES her ring!  I see her looking at it often and she asks me if I like it too.  The ring looks great and the changes you made were perfect.  The design is elegant and makes the stone appear to be floating.  She has commented to me several times about how much she enjoys it.  She has also received many compliments about her ring and has already passed on your information to people who were interested.

    Thank you again for your patience and understanding dealing with us.  I know that it has been a long time, but I appreciate you not pressuring us and letting us take our time.  It was worth the wait from our end!!  I would not hesitate to recommend you to our friends, family and acquaintances and will contact you if we EVER need anything else.

    Thank you again

  • A Yummy Way To Present A Ring!

    Looking for a creative way to present a beautiful piece of jewelry to your loved one? Here’s one that involves two of our favorite things: jewelry and chocolate. It’s from our prior Current Custom Projects page found here.

  • Moissanite Saves the Day Again!

    We’ve extolled the virtues of moissanite time and time again on our blog. Not only do you get more “bling for your buck” but you also get a diamond simulant that has more fire and dazzle than diamonds and it’s eco-friendly! Win/win, right?

    This woman’s story describes how moissanite turned a not-so-hot gift into something she can’t stop smiling about.

    Hi Joe:

    I wanted to take a minute to thank you and your associates Beth. I received a pair of diamond earrings for Valentine’s Day. It’s the first time in 10 years he bought me diamonds and he wanted to get me a big pair  – so he skimped on quality and purchased a 2 carat pair. I opened the earrings and unfortunately (I really felt bad), I did not really care for them. They were milky in color and not what I had expected.

    Then I came across your site and decided to call and ask a few questions about moissanite earrings. Beth told me how wonderful they were in comparison to diamonds and the clarity would be what I was looking for. So I asked him about exchanging the ones he gave me for a smaller size (Beth pointed out 1 1/2 carats was always a good safe choice.) He was fine with saving him money (lol) since they were less then what he had paid for the other ones.

    I received my order today and I would have given anything to have had this reaction on Valentine’s Day!!! These beautiful earring sparkle like nothing else I have seen. Beth was correct the 1 1/2 carat was a much better fit. I can not stop looking in the mirror at the sparkle in my ears or wipe off the smile that has been on my face ever since.

    I have recently gained a daughter-in-law and have been looking for something special to get her. It won’t be my earrings but I am going to order her a pair. I mean this from the bottom of my heart: you have one very satisfied customer who will return time and time again. Thank you Beth. I hope they know how lucky they are to have you!!

    Thank you for your time and for listening.

    – S

    Special Purchase Round Brilliant Moissanite Martini Style Earrings

    On Sale! Special purchase! Round moissanite stud earrings featuring low profile three prong martini settings. Includes the Charles & Colvard Certificate of Authenticity and Limited Warranty. 1.50ct t.w. (two-6mm stones) $485
  • “I had always been under the impression that to find a good jeweler I would need to find a local jeweler. I have been proven wrong!”

    I don’t believe that there are enough words to describe how satisfied my
    husband and I are with Joseph Schubach Jewelers. From the moment I made
    initial contact with Beth to the moment my absolutely gorgeous ring
    arrived, I have been treated with 5 star service. It means so much to fully
    trust a jeweler and I feel confident that I can trust Joe, Beth and the
    entire team. I had always been under the impression that to find a good
    jeweler I would need to find a local jeweler. I have been proven wrong! I
    consider Joe, Beth and team to be our lifelong jeweler and while I am in
    another state, I feel like they are right around the corner from me at all
    times.

    My wedding ring is breathtaking! The craftsmanship at Joseph Schubach
    Jewelers is impeccable and, in my opinion ,unbeatable!

    Thank you all from the bottom of my heart for making my dream ring a
    reality. My husband and I are elated to be able to call you our jeweler for
    life!

    ~Mr. and Mrs. Q

  • “I would love for people to know there really is great service and great products out there online. I took a chance and glad I did.”

     

    Hi Joe,

    I wanted to take a minute to thank you and one of your associates Beth. To go back a little I received a pair of diamond earrings for Valentine’s Day. Well, it is the first time in 10 yrs he has bought me diamonds, and he told me from the start he wanted to get my a nice big pair so he did skimp on the quality to get me a 2 carat pair. I was like look its the thought that counts. I opened the earrings and yes, (I really felt bad) as I did not really care for them. They were milky in color and not what I had expected. With that said I came across your site and I decided to call in and ask a few questions as I had seen the Moissanite earrings. Beth told me how wonderful they were in comparison to diamonds and the clarity would be what I was looking for. So when he came home and I asked him about exchanging and for a little smaller size as again Beth pointed out 1 1/2 carats was always a good safe choice. He was fine with saving him money(lol) since they were less then what he had paid for the other ones.

    I received my order today and I would have given anything to have had this reaction on Valentine’s Day!!! These are beautiful earring that sparkle like nothing else I have seen. Beth was correct the 1 1/2 carat was a much better fit. I can not stop looking in the mirror at the sparkle in my ears, or wipe off the smile that has been on my face ever since.

    I have recently gained a daughter in law and have been looking for something special to get her. I can say NOT my earring, but I am going to order her a pair. I mean this from the bottom of my heart, you have one very satisfied customer who will return time and time again. Thank you Beth I hope they know how lucky they are to have you!!

    Thank you for your time and for listening,
    S

    Note from Joe: Upon asking if we could post S’s testimonial, she replied:

    Hi,
    I do not have a problem with you using it at all. Please do drop my name, but I would love for people to know there really is great service and great products out there online. I took a chance and glad I did.

    Have a great weekend.

    S

     

  • “We love having a jeweler in the family!”

    Joe,
    Im so pleased with both rings and I am sure C will just love it.  Thanks again for everything.  We love having a jeweler in the family!
    Hugs to you and the girls!
    D