Call for expert help (888) 724-8222

Customer Testimonials

  • Your team is great!

    Hi Beth,
    I wanted to thank you for all of your assistance in re-designing my ring! I absolutely love it! I have received a lot of compliments, even one person telling me it looks like a $10,000 ring. I can’t thank you and the jeweler enough.

    Your team is great! J

    Thank you,

    Note from Joe: We redesigned the halo on E’s ring. See her project page here

  • “I am already about to be a repeat customer”

    Schubach- Thanks so much for working with me to get the exact custom
    set earrings I wanted. I was initially uncomfortable making a
    significant purchase across the country (AZ to PA!) but got super
    customer service, including the direct attention of the owner (Joe).
    When the earrings arrived, they were amazing- great, solid
    workmanship, high quality stones and settings for a VERY competitive
    price. I am already about to be a repeat customer. -Jessica in PA.

  • C.A. Ring Redesign

    OMG….OMG….OMG

    Beth, my drums are ROLLING !!!!! How absolutely gorgeous…

    JUST what I had in mind. Oh dear I feel 20 yrs old again. And didn’t my diamonds look HUGE …WOW. The design is perfect for me..I knew it would be from the CAD. Now it is even more so !!!! The ring was awesome the first time and has transitioned into a Heavenly body. I can’t wait to try it on.

    Thank-you all from the bottom of my heart for one of the best experiences ever..Between the making of the ring and the making of friends; I feel lifted.

    Beth you are too wonderful for words..Joe, you are lucky to have such a patient customer service woman in Beth. And I am lucky to have you Joe as a designer who reads  people so well.

    I will be thinking of future projects for Joe Schubach jewelers!!!

    I think it’s time to celebrate with a ‘whipped cream’ vodka martini.

    Kisses and hugs ,

    CA

  • L.& L.S. Five Stone Band

    Hi Joe,
    L just brought me the ring and I love it. It’s exactly what I had in mind. Thanks so much for working with us on it….I really appreciate it.
    See you soon.
    Best Wishes,
    L

  • Rebuilding Prongs For A Larger Center Stone

    “Got the ring!  I love it!  It looks amazing!!!!
    Thanks again!”

    Beth, WOW, I just got my ring, opened the box and OMG! I put it on and it is *stunning*. Happy early Birthday to me! LOL I am so thankful to you and your jeweler. It is exactly what I wanted and what a beauty. I was hoping that the ring was not to large and stand up to high! It is perfect! What a wonderful experience I had with you and your company. It was hard for me to find someone that dealt with Moissanite. I live in a small town in Idaho and asked around many jewelry stores. A couple of stores even tried to talk me into a diamond. I was so discouraged and thought about giving up! I browsed the internet off and on for many months. I inquired at many sites. Then I met you. You made me feel comfortable from the start of the transaction. Without hesitation, you had to see the ring first, which the other companies just quoted me sight unseen. You responded quickly. After a couple of days communicating I decided to go with you and your company. You continued to communicate with me during the process making me feel good about my decision. I can’t stop looking at it! Again, I want to thank you, thank you, thank you! It is exactly what I wanted. It is going to be a “Show Off” piece for some time to come! :)

    G. S.

  • You created my vision to a “T”.

    Joe-

    I received the necklace in perfect condition…..I absolutely love it!!!!!  You created my vision to a “T”.  The stones look so much larger in the setting, and I love the floating chain effect….it makes it lay perfectly.  An exquisite piece I can either dress up or down for any occasion.  Thank you for listening to my likes, keeping it within my budget, and taking the extra time to do this custom piece via internet.

    You’re the best!!!

  • “Oh my gosh, the ring is STUH-NING!!! . . . . . you made the ring I had been dreaming up for years a reality.”

    Beth,

    Oh my gosh, the ring is STUH-NING!!!

    It looks better than I imagined it myself – it’s perfect, THANK YOU!

    The color of the rose gold is the EXACT shade I was picturing and the stone, oh my gosh, the stone! It’s so pretty and sparkley! The color is gorgeous and it almost takes different shades in different lighting. I’m REALLY happy with it!

    I had to be careful driving home because I kept looking at the ring glistening in the sun.

    What a beautiful and fine piece you’ve made. I will seriously be making a lot of women jealous over this.

    I showed my husband and he loves it. He stated he’s sold on going through your company for future custom jewelry pieces – besides, we can never find rings in my size and by the time they size a pre-existing piece down, the ring can never be a perfect circle because stones start popping off. I wouldn’t want to do business with anyone but you. I’ve been the pestiest and pickiest customer, but you made the ring I had been dreaming up for years a reality. . . . .

    I promise to send pictures…after a manicure, of course:).

    Wow…speechless!


    See Chris’ project page here:
    And, Chris won our 2010 Custom Jewelry Design contest. See her story here:
  • “. . . after we met you we each commented about how easy you made things and how we weren’t going to be getting this ring, or taking this tender experience to anyone else.”

    Joe –

    I have been in court on emergency matters – which doesn’t happen to me very often. Sorry I had to “back burner” this. I really was looking forward to filling you in!

    It couldn’t have gone better. We completely fooled her, because I don’t ever fake her out or “trick” her in our workaday life, she completely bought into the idea of the insurance appraisal, and just assumed that it would be going there next, and she had seen your email to that effect. I sort of acted like the whole thing was in a bit of a downer mode – just on the edge of being a bit grumpy about it (like the disappointed kid who had ordered a new baseball glove that wasn’t there when it was supposed to be.)

    I was able to get her into the North Pointe’s (get the connection?) Different Pointe of View restaurant because we had sent a relative there on a gift certificate about a year ago, and at the time I vowed to take her there too some day. The Pointe acted like we had no reservations, which was my story to her, when we really had reserved one of only two booths available, all the way in the back, 180 degree view of the City, with complete privacy…where they just happened to take us, of course. We were dressed casual. I had the ring in my pocket in the small box. 

    After the wine had come, I said” sorry I’ve just got to do this.” and got up – I’m sure she thought I was visiting the rest room. But I suddenly veered off course and dropped to one knee in front of her and proposed, a bit of a little speech I had been working on – not too short, not too long – with the ring held out to her, lid open. The lighting was subdued, but coming from intense mini-spots, suspended from the ceiling – ideal for this cut of stone, and the ring just shone like it had an inner ember of its own somewhere inside it. I mean, it sounds a little over-materialistic, but the ring just took it from there. I thought of that moment in the movies when superman confronts Kryptonite.

    She was affected and stunned and couldn’t speak for about 3-4 minutes. (Except to say “yes.”) That’s unlike C, and I was surprised by how moved I was at her reaction. She just kept collapsing on me and crying and holding on – we had total privacy in the middle of this giant facility, which had about 30-40 people in it at this time. The staff was perfectly correct and brought us each a complementary toast of champagne after things grew calmer. She looked at it, stared at it, turned it over and around and held it in different light – all weekend long and well into the next week. (She still does it.) She drove it to relatives, showed it off to friends and has become an expert “hand model,” specializing in the open-fingered, cocked-hand, ring pose. She is utterly convinced that it is the best ring in the world; she’s simply dead certain of it. If every ring you ever made for every customer you ever had, turned out like this, then your mission of making sure everyone gets their own unique, best ring in the world would be fulfilled as well as it was for C and I. 

    Just a footnote of explanation:

    each of us has been married before, but neither of us did it this way, the traditional way, all out, with the beautiful ring and the surprise proposal on one knee. So there were plenty of “first times” here. 

    Thanks for all you did. We came to you on impulse, after we met you we each commented about how easy you made things and how we weren’t going to be getting this ring, or taking this tender experience to anyone else. In the course of all that, a task that I had dreaded became fun and engaging for me, and C just drenched herself in the process, immersed in every little decision. So we learned about diamonds, world politics and the diamond trade, as well as vintage ring designs from this. We rubbed our internet education up against your practical knowledge, patience and experience and the way ahead always grew more clear. You brought us the “grande cushion-cut diamond show” with nine wonderful alternatives to choose from. You seemed to always know that C would select the biggest and the brightest, and she did. We cooperated, practiced some joint decision-making and came away with something that neither of us could have imagined at the beginning, but that somehow looks better and means more to us now than either of us thought it would.

    Now, who could ask for more? All the best to you, Joe, and thanks again!

    F & C

    Note from Joe: The “Trick” F talks about has to do with the idea that F and I came up with the story that the ring needed to be appraised before they could pick it up, hence “missing” a deadline we had set and bumming C out. This enabled F to completely surprise C with the finished piece at dinner that night!

  • “Thanks so much for spending so much time with me and really listening to exactly what I wanted. . .”

    “Hi Joe!  I received the package today, and started wearing the sapphire ring immediately (saving the wedding band for the wedding day :) ).  They’re beautiful!  I’ve already gotten compliments on the ER!

    Thanks so much for spending so much time with me and really listening to exactly what I wanted, both in terms of design and each individual element of the ring — the fact that you were able to find metal that was hypoallergenic AND recycled (and not out of my price range); create the ring from Moissanites, but not only that, find the rare sizes of 1.6mm, 1.3mm, AND 1mm to craft the perfect ring; and find the best lab created sapphire in the exact size I wanted — all of that is totally amazing and is a testament to your superb customer service.  I told the story of how we figured out the design and all the components to my future parents-in-law, and they were so touched to hear how hard you worked to put this amazing ring that so perfectly fits my aesthetics and my values!  I can’t wait to be able to wear both rings together!  Thanks so much for crafting this most special set of rings!

    All the best,
    Dawn”
    And, from a prior email (all used with Dawn’s permission)

    “My favorite part of the ring (besides the way it will look) is that it is completely eco — recycled, allergy-free metal and completely synthetic, non-mined stones.  To me, this is a quintessentially custom ring fitting exactly what I want — not just the way I want it to look, but also the components completely fit my values.  One suggestion for your website — I think writing short blurbs about what people wanted when you were coming up with the ring design would be cool — I loved looking at all the different designs (and I was heartened by the fact that all the designs looked so different — a testament, I was thinking, to the fact that you really make the ring fit the tastes of your customer, rather than your own taste). . . .”

    Have a look at Dawn’s project page here: