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Customer Service, Down to an Art

There are a plethora of jewelry websites out there from which to choose. Almost too many! How do you know where to begin?

At Joseph Schubach Jewelers, we're not trying to keep up with the numbers race. We just try to deliver the same exacting, high-quality service we've been providing for decades and decades.

Take a look at a recent customer letter:

Dear Joe:

The ring is absolutely perfect! I can't even describe how happy I am with it. It exceeded my expectations by a mile and I get such a good feeling when I look at it. Thank you and everyone who was involved in making this ring and thanks for coming through for me and Minh!

I want you to know that you have won a loyal customer. I will for sure be a repeat buyer and will never hesitate to relay how well you took care of me. To me, the true test of customer service comes when things need to be addressed and when there are problems that arise. You have turned this experience into a success without a doubt. Thanks not only for making everything right but for listening to me and making the effort. I knew the first time that I talked to you that you were sincere and really cared and that's why I felt like I could give you guys the chances to make it right and I am so happy I did!

I could go on and on gushing about it, but I just will say thank you one more time and hope I have expressed how much I mean that and how much I am thrilled with the service and the ring itself. Please make sure everyone who helped knows how happy I am with it too. It is beautiful.


Eli Rubin

PS Please feel free to print any part of this email on your site. I would be happy to write a testimonial for you guys as well, just let me know!

Classic three stone ring with Charles and Colvard created round moissanite